2 with native support for Avaya call managers and gateways and call quality monitoring and troubleshooting. The standard username/password are the word. 42. Readers should pay particular attention to the scope of testing as outlined in Section 2. The Call Monitoring Configuration link on the Avaya Configuration pane enables you to configure the termination cause codes that need to be monitored for a specific call in the Avaya IP Telephony network. HOW TO REDUCE VOIP. 1(11) The following lines begin with a time stamp showing the number of milliseconds since the monitor connection was started. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. and Avaya Inc. The package Avaya Media Server (SNMP) supports all the distributions allowing access to RFC1213-MIB and. 04. As a consequence, interpretation of System Monitor traces. Avaya IP Office Native support on IP Office R6. Avaya prioritizes security across its infrastructure, from data centers to digital services, enabling you to protect sensitive and private data. MIBs are installed in Network Node Manager by selecting Options and Load/Unload MIBs: SNMP from the menu and then using the Load… option and browsing for MIB files to load and compile. To add another level of security to our Avaya VoIP Environment the system Kernel comes with a User Space where the Avaya Applications is located and a Kernel Space where the Hardware and other system applications run. This can be done for SIP or any other message. An SNMP agent can be built into network devices such as routers and hubs. Related links Phone and computer requirements on page 5 Logging In on page 5Asset Scanning & Monitoring; Mark Kurosky (Customer) asked a question. 102’. list ip-network-region monitor Prognosis is no longer entitled with CM. There. With this tool, you can search for calls and phones in a variety of ways. Application Notes for Configuring Avaya IP Office Release 9. latency, jitter, and delay Identification of cause of low voice quality Identification and notification about. Using SNMP polling, SolarWinds VoIP & Network Quality Manager VoIP monitoring tools deliver a means to observe CCM components to identify and troubleshoot possible service outages and configuration problems. mforrence (Vendor) 9 Jul 08 07:42. Telecomm Staff’s Network Troubleshooting and Monitoring Geek Tool. Add exceptional services that lead to deeper loyalty. 0 Licensed Skills Based Agents 4. IR | 21,246 من المتابعين على LinkedIn. TAPI is a Microsoft interface that enables Windows machines to apply first- and third-party call control. I just want to get the MIB files right and get snmp working from all the Avaya applications. In order to collect Avaya data in VNQM, the Avaya user must have sufficient permissions to execute the following commands:. 5If you prefer to contact us by phone, please call us at (877)598-3999. We fully monitor internet connections, provider routers, client firewall, managed switches as well as telephony servers and application servers. IP Office Manager is used to access all parts of the IP Office configuration. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver. 0 User Manual. Keep your agency buildings and campus safe. We are using an Avaya voip phone system. I only find one Tenable Community article stating this would not be overkill and that a custom plugin can be created. This VoIP monitoring approach can help resolve issues with Avaya Cloud Office Login, call setup, retention and audio clarity. Step 2 On this page enter the following details: a) PBX name, site name and IP address. In addition, Avaya cloud solutions include specific capabilities for security. On the initiating extension (1152 in this example) select the newly programmed Call Listen button. Translate numbers to an alternate format. For SIP calls, it is the "From" field of the INVITE. Step 1 After installation the Configuration tool will automatically open to the Avaya PBX page (page 46). To start I am really not worried about VoIP traffic monitoring. Avaya IP Office Platform Security Guidelines. Possible values are: Indicates the Avaya IP phones that are in active RTP sessions. For more details please contact. Will be providing some plan B options. I configured a Server with the application Zabbix to monitor several IP Office through SNMP. • IP Devices » Avaya 4600 and 9600 series IP Deskphones » Avaya 1100 and 1200 series IP Deskphones (UNIStim 5. Nicholas Mukhar. I am not sure I understand the flow of UDP. But I think the 'empty' monitor-password will allow you to change it whatever you want. 0 Alerts and Triggers 10. Step 4. The tool comes with a 30-days trial period followed by a subscription starting at $963. 10. The BCM platform of systems is designed to exceed the needs of small to medium-sized businesses and branch offices with award winning converged voice and data solution, providing a choice of IP-enabled or pure-IP. The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due to interference from other lower priority traffic. VoIPMonitor. Refer to your sales agreement to establish the terms of the limited warranty. They need to look for new DevConnect SPP portfolio on Sales/Partner Portal (new category under “Solutions & Products”). D100 SIP Wireless Terminal User Guide. 0 Manage. SolarWinds ® VoIP & Network Quality Manager (VNQM) is an enterprise-grade tool designed to help network administrators monitor packet loss. The Integrated Research Partner. This feature allows a user to monitor another conversation without being heard. sipnagios. If this doesn't work, try defaulting the security settings from manager fileadvancederase security settings (default) or use the AT-SECURITYRESETALL command from the DTE port. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. For Avaya IP telephony. Voice Monitoring Manager (VMM): Logs all IP telephone connections and calls. Different levels of access can be defined to control which parts of the configuration the user can view and alter. This demonstration utilizes packet capture software called. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-media-server package. The technology worked seamlessly and delivered the caller’s location to a partner’s public access service point (PSAP) softclient. The standard username/password are the word. 99 per user per month (month-to-month) or $34. ReliaTel is specifically designed to optimize Unified Communications quality and performance, empowering UC teams to proactively manage their Avaya ecosystem and ensure services, including:All Avaya IP phones belong to a particular IP network region, which is a set of IP address ranges. ; list station: to display a list of phone devices. Attempting to login with the extension number and password for the extension. However, all IP Office installers and maintainers must know how to run Monitor to capture a trace as Avaya may request those traces to investigate. State and operation of quality of service (QoS) mechanisms on core and distribution network devices. IR | 21,630 followers on LinkedIn. Powered by Zoomin Software. Call Listen. Learn More. 225”. In the Avaya IP Office (prior to r10. Scanning Avaya VOIP VLANS. Die Interpretation der Monitor-Protokolle erfordert deshalb ein qualifiziertes Wissen über Daten- und Telefonieprotokolle. So much for theory! In practical experience, VoIP communication isn't so easy. This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. annually): Adds on 200 GB of file backup, call monitoring, whisper, and barge. exe file. PRTG Network Monitor Trial Period: 30 days. 0 Refresh Users and Groups 6. 1. Support for SIP and H. Includes video meetings with up to 200 participants. ). RSS. 13 SNMP Agents and Traps. Adding licenses to IP Office. 0 (Avaya IP Office) and the Avaya Session Border Controller for Enterprise (Avaya SBCE) release 8. Avaya’s latest release 11 updates to IP Office offer customers access to more advanced features enhancing business efficiencies such as the new unified communications platform Equinox. Our solutions help you find and resolve performance issues in real-time to ensure your business critical systems are. Easy to use, plug and play USB video conferencing device for customers looking to use with their laptops. 0. Use the same name and password as used for Administrator access for system configuration. 01. We're also using PRI to interconnect our Avaya G3R with our Cisco Call Manager. 1 and Avaya Session Border Controller for Enterprise Release 6. Vulnerabilities exist can exist on virtually anything with an IP address. 04. The Avaya S8710 Server and Avaya G650 Media Gateway are in a different routed network than the Avaya IP Telephones. It allows you to monitor, manage, and measure the health and performance of your Avaya services with seamless insight, metrics, and root-cause analysis of issues that may affect. 3. Products & SolutionsIP Office Platform Feature Description. Avaya VoIP Monitoring Manager Reference 14-300614 Issue 2 February 2006 Table Of Contents About VoIP Monitoring Manager. Enter the extension of the user you will monitor (1153 in this example) and select Done. 11000-2 Cisco 7965 Unified IP Phone (SIP) SIP45. I just want to get the MIB files right and get snmp working from all the Avaya applications. And Hybrid Cloud Services let you integrate new technologies by simply subscribing to the solution you need. Enter the default password in the “Password” field. 1. The Avaya Social Media Hub, which users must configure, is a single interface that connects Avaya with key social media platforms like Facebook, Instagram, LinkedIn, Twitter, WhatsApp, and more. It requires the user being monitored to be a member of the group set as the button user's Monitor Group (User | Telephony) in the IP Office configuration. Deploying an IP500 V2 IP Office Essential Edition System. Avaya Customer Call Reporter (CCR) - a call center reporting solution that integrates with Avaya IP Office - helps improve contact center performance and customer service by giving supervisors a way to monitor agent and queue productivity with real-time and historic reporting capabilities. Reduce cost of deployment and ownership. Real-time WAN monitoring and alerting of site-to-site WAN performance. e. Our Workflow Migration service gives you an easy, seamless path to the cloud. For more details please contact. 1 IP 412 2. In addition, “bad” IP addresses are shared via the service so other users can block them pre-emptively. Set your timeline, move at your pace, and launch the unique capabilities that can move your business forward. 1, asplace additional monitoring equipment in the network Intuitive and simple graphical user interface (GUI) EOM is a passive service assurance suite that enables proactive monitoring, rapid troubleshooting, and an array of reporting options. It uses a service-oriented architecture (SOA). Easy to manage. IR | 21,528 pengikut di LinkedIn. Note: For configuring route failover by using IP Monitoring, refer to KB29227 - [J/SRX] Example – Configuring a primary and backup VPN with route. How to monitor Avaya SBC for Enterprise? ServicePilot makes it very easy to monitor Avaya Session Border Controller for Enterprise or SIPERA SBC. With a focus on its modern design with desktop users experience, the J100 Series integrates seamlessly with both SIP and Avaya IP Office support. If there are a number of unprocessed Call Details Records (CDRs) in the Communication Manager, configuring the cause codes, before. Find out more. - VoiceMail Pro – The Registry location for this setting on Voicemail Pro is: -HKEY_LOCAL_MACHINESOFTWAREAVAYAvmprov5Debug Filter Level. Set your timeline, move at your pace, and launch the unique capabilities that can move your business forward. What is VoIP monitoring? Cisco and Avaya call manager devices are scalable call processing solutions for managing IP-based telecommunications networks. Products & Solutions Those that offer additional VoIP monitoring and analysis abilities are better-suited to the task. 1mS PRN: Monitor Started IP=192. Kathy New Colorado Springs School District #11. 0. Capture Avaya IP Office Voice & Meta Data with Numonix Interaction Recording. You must have a minimum of 100MB of disk space, and 4GB of RAM available. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. Real-time WAN monitoring and alerting of site-to-site WAN performance. Call Center and Contact Centers:. Simply configure the SNMP interface of the Avaya Media Gateway. Top VoIP service providers for business. Our solutions help you find and resolve performance issues in real-time to ensure your. This means that a single server can control and monitor any number of telephone devices. When it comes to Voice-over-IP communication, an astonishing sound quality can be archieved by using the latest high density (HD) audio codecs. 1 and Avaya Session Border Controller for Enterprise Release 6. This is useful if you only have the server installed. It allows you to monitor, manage, and measure the health and performance of your Avaya services with seamless insight, metrics, and root-cause analysis of issues that may affect session quality and user experience. Download Free Trial Fully functional for 30 days. Analog telephone (8 pages) Telephone Avaya Avaya 1600 Series Installation And Maintenance Manual. 03. Avaya solutions support an. 1 Issue 2 January 2014. Verify Avaya IP Office From a PC running the Avaya IP Office Monitor application, select Start Programs IP Office Monitor to launch the application. Specifically Communication Manager, System Manager, AES, Breeze, Officelinx etc. 0 Sets the network IP address and mask for the Avaya G450 Media Gateway c. Enable users for Direct Routing. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties throughThe IP500V2 being the host needs to be enabled and configured for your environment. 0(16) Avaya IP Office Manager 10. It is more common in see original Avaya VoIP gadgets usage H. If the settings are adjusted, save the. Select the “System” tab and then select “Security”. 1. The Avaya VoIP Monitoring Manager Client window appears. RTCP Report Period in seconds. It returns the current number of active trunk lines compared to the total number of lines. With SolarWinds VNQM, you can closely monitor VoIP calls and Call Detail Records (CDRs) to determine metrics such as current jitter and maximum jitter to gauge performance and the quality of VoIP traffic. ReliaTel. How to monitor Avaya Media Gateways? ServicePilot makes it very easy to monitor Avaya G230/250/350/430/450 Gateways. Using a VoIP quality test software like VNQM, you can start monitoring VoIP call performance metrics and gain a top-down view of call records to. Step 2 On this page enter the following details: a) PBX name, site name and IP address. The. Avaya has been around for a while and has much to offer, but it falls short when compared to Nextiva. Configure devices to run customized diagnostic tests for a 360-degree picture of your network’s overall performance. We have a number of clients with VoIP systems and quite often if there's a problem, we find out from them and they're not very happy. I can connect monitor to other units across the WAN but this unit that is on the same LAN as the monitor simply does not want to connect. Avaya Voice Monitoring Manager. IP Office Softphone ASBCE Avaya Equinox. 0 Build 437 Avaya Voicemail Pro Client 9. With its Aura solution, Avaya is at the cutting edge of technology in the UC and Call Center domain. SolarWinds VoIP and Network Quality Manager (VNQM) SolarWinds VNQM gives precise insightful information and alerts on network performance because of its comprehensive VoIP packet loss monitoring. For more details please contact. 00 . Avaya Communicator version 2. 230A Avaya 96x1 Series IP Deskphones (H. Call detail records provide the basis for effective VoIP monitoring. 0 User Accounts 5. ServicePilot's Cisco monitoring solution allows you to monitor all the building blocks of your collaboration solution with a multi-vendor approach. This VoIP monitoring approach can help resolve issues with Avaya Cloud Office Login, call setup, retention and audio clarity. Powered by Zoomin Software. Select Start | Programs | IP Office | System Monitor. The use of call listen is also controlled by the Can Intrude setting of the user and the Cannot Be. The System Password or, if set, the. We would like to show you a description here but the site won’t allow us. Avaya VoIP and UC monitoring. The number of Web Browser connectionsPremium: Avaya’s most popular business phone plan costs $37. MD5 CHAP 19 5060-5061 (Configurable 1024-64510) UDP+TCP+TLS/SIP Yes Closed SIP endpoint SIP trunk SIP Proxy SIP extensions Avaya Communicator One-X Mobile Preferred Authenticated IP Office Softphone MD5 CHAP ASBCE Avaya Equinox. Unite Enterprise plan ($32. • Operator Group. Riverbed SteelCentral UCExpert is a unified communications monitoring platform designed to monitor Cisco, Microsoft and Avaya environments but offers a solid VoIP monitoring experience. 0 Licensed Dashboard Agents 3. The site also has a Windows PC running Avaya Preferred Edition (a. Adding node names for CDR monitoring With this procedure, you can configure the AVAYA device to send data to the M&R instance. 00 Cisco Unified Communications Manager 8. DSCP Mask (Hex): Default = FC (Hex)/63 (decimal), Range = 00 to FC (Hex)/0 to 63 (decimal) Allows a mask to be applied to packets for the DSCP value. 1 to interoperate with Avaya Aura® Communication Manager 6. Cloud Evolution. 4 16-603593 Issue 9 June 2014SMB Platforms: Avaya IP Office, Avaya Server Edition, Avaya Session Border Controller (SBC). Download Avaya Monitoring Tool for free. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Here is the short list of features: Support for Avaya VoIP call troubleshooting and monitoring . 0. This tool can automatically monitor VoIP calls for metrics like maximum jitter and current jitter. For correct operation, especially over WAN links, the same value should be set at both ends. Avaya Certified Expert Cisco Certified Network Associate Juniper Certified Internet Associate Microsoft Certified. packetTrap RMM now provides in-depth and detailed monitoring of "Voice over IP" quality metrics such as, MOS, Jitter, packet-loss, delay, network utilization. There aren't any current plugins associated with Avaya VoIP phones, although there are a few for Avaya L2 and L3 devices. Scanning VoIP phones is not overkill. Management interface : Vertical's was the most. This is important. ; list ip. Log into Avaya Manager. Products & Solutions. DevLink complements TAPI by providing a real-time event stream containing information about telephone and trunk activity. 3. For the Navigator user, the 1416 Digital Deskphone provides the most. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. Updated on 05/31/2019. The greater insight Quest is looking to provide with its new NMS for Avaya VoIP systems includes things like generating reports and alerts on all VoIP voice. Starts at. ReliaTel provides: Real-time visibility of Avaya RTCP QoS statistics via Dashboards and performance reports. This article outlines a number of frequently asked questions regarding VoIP systems and technologies on Cisco Meraki networks, as well as some general troubleshooting tips. Enter your login credentials and click OK. It is easy to see why so many of our customers. Release 3. Prognosis provides visibility of Avaya and other vendor’s IP Telephony solutions from a singlePage 1 Using Avaya 9608/9608G/9611G IP Deskphones SIP Release 6. Complete end-to-end troubleshooting With SolarWinds ® VoIP & Network Quality Manager (VNQM), you can monitor VoIP performance by analyzing Call Detail Records generated by Cisco CallManager and Avaya Communication Manager, helping you proactively identify and eliminate distortion, latency, and noise. Flexible license choices and a dedicated PROGNOSIS VoIP Monitor product. 1. PRTG is an all-in-one solution. 0 User Roles 8. We're running an Avaya G3R with Avaya S8700 servers. ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features. Avaya provides a limited warranty on Avaya hardware and software. 2. Starting a packet loss test on a Windows interface is simple: go to the Command Prompt application, enter the command ping -n 100 1. Specifically of interest to Asterisk users is the monitoring of SIP registrations, and automatic blocking of repeated failed attempts. design, implementation and monitoring of the end to end data network. Enhanced HTTP application monitoring offers deep insight into how web-based applications are operating, as well as how users are accessing IT resources, including browser type and operating system. -n 75 for 75 tests, -n 32 for 32 tests, etc. • Published Oct 06, 2014 21:00 PM. 2(11) Avaya 4625SW IP Telephone (H323) 2. 30. System Monitor. IP Office: Avaya IP Office Platform Security Guidelines: 7: 2023/06/22: IP Office: Avaya IP Office Platform Capacity Guidelines: 15: 2023/11/15: IP Office: Upgrading Pre-R11. However, Avaya compensates for this with a new specialty management tool, called VoIP Monitoring Manager that closely tracks only VoIP traffic. Avaya IP Telephones use RTCP to provide real-time monitoring and historical data of the audio quality of VoIP calls. Enter the IP Address and Password of the system that you want to monitor. The first of these lines gives the IP address of the PC running Monitor, the type of IP Office Control Unit and the software level (. For more details please contact. AT&T Inc. The problem is this customer is really upset, new system upgrade from a DT version IP office, never rebooted and within the first few weeks it's occured! To pass through to avaya would involve a. 0. Find out more. The cornerstone of Avaya IP-PBX management is. 0 reviews. See how. End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. pmi Sets the Primary. Advanced Monitoring with Avaya IP Office IP500 V2 R11– Issue 1. K175. Under certain circumstances this setting may need to be increase to level 9. Avaya IP Office is Avaya's global midsize solution for enterprises, supporting up to 3,000 users at a single location with IP Office Select editions. By default the Monitor password is just that, lowercase "password". 11 Troubleshooting General, EPM and MPP Issues; 16. Provides IP routing, switching and firewall protection, between LAN and WAN (LAN2). User Space – Computer Operating System. The installer will check your PC for previous versions of the software. However, you can specify that phones associated with a particular IP network region send their RTCP. Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. Using IP Office System Monitor Page 3 IP Office™ Platform 9. 4. Quest Adds Monitoring for Avaya VoIP to Network Monitoring Suite. With IP SLA capable nodes, SolarWinds VNQM can also allow you to start monitoring these metrics right away and drill down on call detail records for jitter and packet delays. This plugin belongs to a set of 4, written to monitor a Avaya VOIP PBX. All Avaya IP Telephones are set to use the voice VLAN and have 802. Number of active voice calls on voice gateways. 3 . Avaya VoIP and UC monitoring. Find out more. avaya session manager VoIP monitoring Try it for free What is an Avaya Session Manager? The Avaya Aura Session Manager is a key component of Avaya's SIP. Click on the File menu in the upper left corner of the screen and click Open Configuration. This tool monitors the most important VoIP call quality metrics, including packet loss, jitter, latency, and MOS. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. Starting VoIP Monitoring Manager Web Client The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. It is not part of the "Tools" CD nor available on support web site. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for. QoA also known as quality of service is one aspect you should monitor closely. Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Along with 24/7 monitoring and encryption, the communications platform is SOC 2 compliant, PCI, GDPR, and HIPAA compliant. It lists the members of the conferences, when they last joined and. interface vlan 2 Creates the interface Vlan2 b. Our solutions help you find and resolve performance issues in real-time to ensure your. Powerful features like one-touch dialing and directory integration make every call a snap. I like to request a feature to pull trunk utilization data from our Avaya Call Managers. Live call views showing RTCP packet. | IR simplifies the complexity of managing modern communications, payments and infrastructure environments. Monitor, troubleshoot, and optimize critical communications, payments, and HPE NonStop platforms with IR's Products and Solutions. Excess network jitter can result in poor VoIP call quality. Enter the default password in the “Password” field. SIP Registrar is enabled. We have three extension numbers for the remote users - 2246 (1616i handset), 2247 (9620 handset) and 2248 (9620 handset). 2 was used to control the 3745. This menu allows you see details of any web collaboration conferences being hosted by the server. More than 500,000 users rely on Paessler PRTG every day. Product Forums. 6c and HP OpenView Network Node. AVAYA's SNMP data provides a different data set with absolute call peaks across all trunks, check_avaya_peaks is the plugin to monitor these. x and 8. They support firmware download. Once the password has been reset, it is important to create a new, secure password for the system. ServicePilot's Avaya call quality monitoring enables the IT team to monitor call volumes and quality in real-time, allowing them to manage resources effectively and maintain high. b) A read-only user name and password that VoIP Monitor will use to access the Avaya PBX. IP Office SNMP operation has been tested against Castle Rock SNMPc-EE 5. Tired of end-user complaints about VoIP call quality?Learn how SolarWinds® VoIP & Network Quality Manager monitors WAN performance of your remote sites by tracking key edge-to-edge router and VoIP call paths to ensure call quality using Cisco IP SLA technology that can be used standalone or integrated seamlessly with. 1. And Hybrid Cloud Services let you integrate new technologies by simply subscribing to the solution you need. This demonstration utilizes packet capture software called "Wireshark". ServicePilot brings you an integrated approach to monitor the availability and performance of every aspect of your Genesys on-premise Configuration Server. ServicePilot provides real-time monitoring of IT infrastructures across public cloud, private cloud and hybrid environments. Users can track conversations across platforms, route messages to other agents, and create/monitor outbound social media campaigns. IR | 21. VoIP Monitoring and Quality Management – Visualization Performance and Fault Manager provides the capabilities to monitor the traffic levels to key Voice over IP. Flexible license choices and a dedicated. Automated data logging and reporting to simplify tracking and locating archived files allows organizations to monitor call activity for compliance. There aren't any current plugins associated with Avaya VoIP phones, although there are a few for Avaya L2 and L3 devices. In order to collect and present data the VoIP Monitor product must be installed on a dedicated node which is monitoring the Avaya PBX. Monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss. The default password is “admin”. The requirement is to have a Cisco device at each of your locations. Select File and then Select Unit. The Avaya IP Office 500 V2 Control Unit was released with IP Office Release 6. Abstract . The latest financial reports have certainly caused some concern from our senior level management. Initial Speaker: The IP source of the packet that initiated the call. Packet loss can be a major issue in large networks using voice systems. Voice over IP (VoIP), an Avaya Interactive Response (IR) system to Avaya Communication Manager using Call Center Elite resources such as Expert Agent Selection (EAS) agents as the IR.